Project & Client Success Coordinator

About Us

High Bridge Development is a high-end design-build remodeling and construction company specializing in luxury renovations, additions, kitchens, bathrooms, and whole-home remodels throughout the Louisville area. We pride ourselves on craftsmanship, communication, organization, and delivering an exceptional client experience.

We are seeking a highly organized, proactive, and client-focused Project & Client Success Coordinator to support our growing team and help ensure our projects run smoothly from start to finish.

Position Summary

The Project & Client Success Coordinator serves as the communication and organizational hub between homeowners, subcontractors, vendors, and our internal team.

This role is responsible for:

• Keeping projects organized

• Maintaining proactive communication

• Tracking selections and approvals

• Assisting with scheduling and logistics

• Helping deliver a high-end client experience

The ideal candidate is highly organized, detail-oriented, professional under pressure, and an excellent communicator.

This is a hybrid position involving a combination of:

• Remote/work-from-home flexibility

• Office work

• Visits to active job sites throughout the Louisville area

Responsibilities

Client Communication

• Serve as a primary point of contact for homeowners throughout projects

• Provide proactive updates regarding schedules, milestones, and next steps

• Assist clients with selections, approvals, and project documentation

• Help maintain a high-touch, concierge-level client experience

Project Coordination

• Update and maintain project management software (JobTread)

• Coordinate schedules with subcontractors and vendors

• Track material orders, deliveries, and lead times

• Assist with permit and inspection coordination

• Organize project files, selections, change orders, and warranties

Administrative & Operational Support

• Prepare and send project updates

• Assist with invoicing and change order tracking

• Coordinate meetings and walkthroughs

• Follow up on outstanding approvals and selections

• Help maintain organized systems and workflows

Qualifications

Preferred Qualifications

• 2+ years in project coordination, client service, administration, or construction support

• Excellent communication and organizational skills

• Ability to manage multiple projects simultaneously

• Strong attention to detail

• Professional and positive attitude

• Comfortable learning construction terminology and processes

Bonus Qualifications

• Experience with remodeling or construction

• Experience with JobTread or similar software

• Experience in luxury residential service environments

Compensation & Benefits

• Competitive salary based on experience

• Performance bonuses

• Hybrid work environment with flexibility between home, office, and job sites

• Cell phone stipend

• Vehicle stipend

• Paid holidays and PTO

• Growth opportunities within a rapidly growing remodeling company

Why High Bridge Development?

At High Bridge Development, we focus on delivering a premium remodeling experience through communication, craftsmanship, organization, and attention to detail. We are building a team that values professionalism, accountability, and creating exceptional spaces for our clients.